FAQs

Do you ship Worldwide?
Yes we ship worldwide
 
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
 
How long will my order take to deliver?
Your order should take between 2-4 business days to arrive at your doorstep un the US (if shipped from US Warehouse) International could take 7-14 Business days.
 
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
 
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
 
What are my delivery options?
We currently only offer one standard shipping option, which is free.
 
How secure is your site?
Luggage and More processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
 
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
 
Where is my order?
You will receive an email with tracking information once your order is dispatched.
 
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
 
 
Can I return or exchange an item?
Absolutely. We offer a 14 day return time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product. Simple change of mind is not covered. If you decide to swap for another item, you will be charged the difference in price (if any), Restocking fee plus shipping again. NOTE: If the item has been used or looks to have been used then  no return or refund is offered.
 
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.